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FAQS (Frequently Asked Questions)

Order/Payment
How much does shipping cost?

0 - ¥3,999: Shipping fee 450 yen
¥3,999 or more: Free shipping

*Delivery to Okinawa Prefecture:
0 - ¥3,999: Shipping fee 1,750 yen ¥3,999 or more: Shipping fee 1,300 yen

*Delivery company: Japan Post or Sagawa Express (cannot be specified)

About payment methods
We accept the following payment methods:
・No PayPal
processing fee
・Various credit cards via Paypal * No processing fees
・Convenience store fee 190 yen
・Pay-Easy fee 190 yen

*You can use various credit cards through Paypal without registering a Paypal account.
*For any of the above payment methods, our site does not process or store your payment information. You can make safe and secure payments.
Is it possible to change the order details?

If you wish to make any changes to your order within 24 hours of placing your order or receiving payment, please contact us via email at service@hmcase.com.

Please note that we are unable to accept changes or cancellations to your order after it has been shipped.

Shipping/Delivery
When will it arrive?

・Mail delivery approximately 7-21 days
・Takkyubin approximately 7-14 days


*For cash on delivery, delivery schedule will be delayed by approximately 3 to 5 days due to procedures. Please note.

About returns and exchanges
If there is a defect and you would like to return or exchange the item, please contact us within 3 days of receiving the item. If the deadline has passed, we will not be able to respond. Please do not throw away the envelope and address sticker upon arrival. The costs incurred will be borne by our store.

For defective products, please contact service@hmcase.com with an image of the defective item and your order number.

*We will accept returns if the product is defective, but we generally do not accept returns unless the product is defective.

If you do not find the answer above, please feel free to contact us via service@hmcase.com or the contact form below.

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